WS/FCS Technology Service Desk

WSFCS Public Knowledge Base

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Accounts 12

• WS/FCS IT Portal | What is this account used for? (students & staff)
• WSFCS IT Portal | What web apps can I log into with my WSFCS IT Portal account?
• WSFCS IT Portal | How can I reset my own password? (students & staff)
• Clever Badges | How do Students log into Clever with their Clever Badges?
• Home Base | NCEdCloud | Do staff or students ever need to 'ReClaim' their NCEdCloud accounts?

See all 12 articles

Canvas LMS 0

E-mail 3

• Office 365: Changing "Reply All" to "Reply" in E-mail
• Office 365: How To Turn On/Off E-mail Forwarding
• Office 365 | Outlook email | How to change your Email Signature

Google 14

• Google Chrome Browser: How to Sign In
• Google Chromebooks and Chrome web browser | Updating Chrome to the latest and greatest
• Google Chrome web browser | Clearing ALL Cache and Cookies
• Google Account: Perform an Account Security Check
• Google Chrome web browser | Setting as your Default Web Browser

See all 14 articles

Home Base (NCEdCloud) 1

• Home Base | NCEdCloud: How to Claim Your Account

Interactive Classroom Support 2

• 100 Ideas for Data Projector and Document Camera
• Macintosh | Mirroring Video Out to HDMI

ITPortal 0

Laptops and Desktops 4

• Windows 10 | How to prepare your PC for device reimaging
• Windows 10 Data Backup | How to back up your local data to a USB drive
• Windows 10 Data Backup | How to back up your local data to Microsoft OneDrive
• Windows 10 Data Backup | How to back up your local data to Google Drive

Microsoft Products 13

• Microsoft - Outlook Calendar Permissions (How to Give and Receive Access to a Calendar)
• Windows 10: Windows Updates
• Windows Defender / Endpoint Protection - Virus Remediation
• Fixing the 'Redirecting' Issue with Office 365
• Microsoft Office client | Outlook is working offline. | Unable to send or receive email.

See all 13 articles

misc. 2

• Bitly | How to create and customize a Bitly address
• Teacher Notification of Intent | Who can and can't fill out this annual form?

Mobile Devices 8

• iPads - How Many Passcode Tries Do I Get Before My iPad is Disabled?
• iPhone - How to Change Your E-mail Password on your iPhone 7
• Samsung Phone - How to Change Your E-mail Password on your Samsung Galaxy 7
• Back Up Your iPhone/iPad to iCloud
• iPads - Staff-Issued iPad Setup (Jamf)

See all 8 articles

Mozilla Firefox 2

• Mozilla Firefox web browser | Updating your Firefox browser
• Mozilla Firefox web browser | Clearing Cache and Cookies

Networking 2

• Networking | VPN | Reconnecting network printers and network drives (P:, S:, etc.)
• Networking, WiFi | WSFCS_Managed | Can't connect laptop to this WiFi network

Other Software, Programs, and Applications 3

• Adobe: Adobe Reader Print Dialog Box Too Big
• Setting Adobe Reader as Default PDF Viewer
• Access Commander Schedule Updates

PowerSchool Learning (Haiku) 2

• Training | Self-Paced | PowerSchool Learning (Haiku) tutorials from PowerSchool Learning
• PS Learning | How to access prior years' projects or assignments turned by students?

Students/Parents 2

• Logging into iStation from Home
• Internet | Installing Zscaler Certificate on a Chromebook

Accounts

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Accounts | WSFCS IT Portal | Students (public) 1

• WSFCS IT Portal accounts | Student access

Accounts | WSFCS IT Portal | Staff (public) 1

• H: Network Drive | How to Access

Accounts | Clever 1

• Clever | Account creation process (automated)

WSFCS Requester KB (Employees_Active)

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Canvas LMS 1

• Canvas | Google Assignments (LTI 1.3) in Canvas Assignments

IP Phones 1

• FortiVoice IP Phones | Voicemail access

iPad Management 2

• iPad - Getting VPP App Licenses through Apple School Manager
• Deploy an App to iPads Using Jamf

Mobile Devices 4

• Update to your Managed Apple ID on an iPad
• Sign into staff iPad with your Managed Apple ID
• Enroll your personal iPhone in Intune
• What can Intune see on my personal mobile device?